What if I'm late to my appointment?
I will try to accommodate you as much as I can but if you are more than 15 minutes late I may have to ask you to reschedule. My appointments are scheduled back to back and if one person is late it can throw off my entire day. Sometimes I can catch up & other times I can't. It just depends what appointments I have scheduled around you that day. If you are running late you can contact me to let me know you're on your way.
Can I bring my children?
For liability and safety reasons it is Salon Loft's policy that children should not be in the salon unless being serviced. I love children as much as the next person but the salon is not a playground. If your child has an appointment & will have downtime for any reason please bring something to keep them occupied.
What is your cancellation policy?
I totally understand the need for flexibility in my clients' hectic schedules and respect how valuable their time is. I make every attempt to accommodate client schedules and would ask that you, as a client, do the same. To ensure that scheduled appointments flow smoothly, clients will need to confirm or cancel appointments at least 24 hours in advance. If you must reschedule or cancel your appointment, please notify me at least 24 hours in advance to avoid a 50% charge for these services. A no call/no show will result in not being able to schedule with me in the future.
What if I'm not happy with my service?
I always go out of my way to make my clients happy and when someone isn’t, I will do what it takes to make the situation better. If you are unhappy with your services, I ask that you let me know within 5 days. I need to know or I can’t fix it. That being said, not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a "re-do." Nor does changing your mind after deciding you don't like what you were happy with when you left. Once again, if there is an issue, I am always willing to make it right and leave you 100% happy with your hair.
What is a color correction?
My first priority with color correction services is maintaining the health of your hair. Corrective color is not only fixing a color that has gone wrong, but it is really any major hair color change. Subtle changes in hair color are generally possible at your regular hair appointments, but when dramatic changes are desired, correction appointments may be needed. It is most important to understand that color does not lift color. Once you put artificial color, of any type, but particularly blacks or reds, on your hair, professional techniques are required to change it to anything lighter; or to darken a pre-lightened color. It is important to understand color theory and how hair grabs color to not end up with undesirable tones and blotchy results. A complimentary consultation is required to schedule any corrective color appointment. These appointments are generally lengthy, and cost more than traditional color services.